Refund & Cancellation AOD

Once the product (Indizel) is sold, customer assumes the responsibility for his purchase, and no refunds will be issued.

As, a customer you are responsible for understanding the above while purchasing the product (Indizel) through MEE Web-site/MEE APPS. Please note that our product is offered on behalf of our company and refund is not applicable for AOD purchase.

However, we realize that exceptional circumstance can take place with-regards to the character of the product we supply. Therefore, we do honor requests for the refund on the following grounds:

Order Cancellation by MEE

a. In event of any natural calamities, transport strike or any unforeseeable circumstances that leads to failure in delivery of fuel on the scheduled date, a new date of delivery will be scheduled. However, in case of failure to deliver fuel on the rescheduled date than the order deems to be cancelled and the amount paid will be refunded to customer’s in form of bank transfer or in form of credit note/points in the customer MEE wallet account.

Order Cancellation by Customer

a. Order cancellation before the dispatch of the product (Indizel), the customer will have to bear convenience charges as per the company policy & balance amount will be refunded to customer’s in form of bank transfer or in form of credit note/points* in the customer MEE wallet account.

b. Order cancellation after product (Indizel) is dispatched & is in transit, customer will have to bear the transportation cost (RTKM) and convenience charges as per the company policy & balance amount will be refunded to customer’s in form of bank transfer or in form of credit note/points* in the customer MEE wallet account.

c. Order cancellation once the product (Indizel) reaches the customer’s premises, then the customer will have to bear the transportation cost (RTKM) and convenience charges as per the company policy & balance amount will be refunded to customer’s in form of bank transfer or in form of credit note/points* in the customer MEE wallet account.

*Refund made in form of credit note/points will be added to customer’s MEE Account which could be redeemed on next order.

Refunds in case of above circumstances will be initiated only after acceptance of cancellation request by the company.

The customer will have to make a request for refund along with the transaction number and original payment receipt if any generated at the time of making payments.

Post validation of the refund request, confirmation of the same will be sent to the mailing address given in the online registration form, within a period of 7-10 calendar days on receipt of such claim.

In case of any queries, please call MEE Helpdesk on +91 9983774445 or write to info@myecoenergy.in

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